In advance of creating the system, Sun Life interviewed employees around the country who had gone on leave for various reasons and found their greatest sources of frustration were independently navigating the process and connecting with the appropriate people. We are proud that the Sun Life program is live, which continues to add to the elevated level of care Sun Life provides their customers.”
“The fact that Sun Life chose the FINEOS Platform to support their strategic Integrated Disability and Absence program is very exciting and solidifies FINEOS as a market leader in absence management. “The FINEOS IDAM market solution simplifies the complex process of leave customer care, improving engagement and user experience while meeting the rigors of compliance,” comments Michael Kelly, CEO of FINEOS. The solution alleviates the administrative burdens of absence claims, allowing HR to focus more on employees and employees to focus on recovery or caring for family, according to a Sun Life U.S.
The solution is powered by the FINEOS IDAM (Integrated Disability and Absence Management) platform-a component of the FINEOS Platform. With support for ADA/ADAAA accommodations, Sun Life absence management fully integrates federal/FMLA, state, local and company-specific plans with short-term disability, statutory disability, and paid family and medical leave (PFML). Sun Life U.S. (Wellesley, Mass.) has leveraged FINEOS (Dublin) IDAM system to launch a new in-house absence management solution designed to simplify the complexities of managing paid and unpaid leaves of absence and serve as a single system to manage all applicable absences under one claim number, one co ntact to answer all absence-related questions, and one end-to-end intuitive digital experience. creates new absence management solution, using employer and employee feedback to make absence easier. Original article appeared in Insurance Innovation Reporter January 2021Īnthony R.
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